At Prospecta we understand how important it is to deliver and support integrated end-to-end solutions that continue to provide unparalleled value to our customers. We also recognize the vital role our support Team play, not only in our customer’s business success, but also even in building strong partnership between two Organizations.
For our customers, the results have meant access to proven business solutions, complete life-cycle support, and bundled services and technology that greatly reduce the cost of ownership. We have created Immediate Support Services offering remote support through dedicated, reliable and secure connection from our IT knowledge centers which makes your management appreciate the ROI on IT investments.
Our Knowledge center provides our valued Customers a support throughout the critical business hours. The Customer has access to wide array of technical expertise to have innovative and immediate customize changes to your IT requirements. Our Technical Support Team (TST) provides support in most complex areas of IT solutions like System Administration and Monitoring, Database Monitoring and Routine Health Checks, without having to shift your IT infrastructure.
SAP Support Focus Area
ABAP Support
Reports Development.
Customization of Standard SAP Objects.
Enhancements & Interfaces.
Scripts / Smart Forms.
Data Transfer.
Basis Support
IMPLEMENTATION SUPPORT
POST IMPLEMENTATION SUPPORT
Hardware Sizing.
R/3 / BW / NetWeaver PI Support .
BW / R/3 / NetWeaver Installation Support.
SAP Infrastructure Support Services.
User / Profile Creation.
System Maintenance .
Authorizations &
System Backups.
Security & Authorizations .
Installation of Support Packs.
Backup & Recovery .
Hot Patch Updates.
SAP BW Support Services
PORTAL SUPPORT
Data Extraction & Customization.
Performance Tuning .
SAP HR SUPPORT
Report Development.
Data Modeling.
Configuration & Administration.
Key Customer Support Benefits
No more calling for Issue registration.
Support via Web Based application ServiceManagerOnline – Easy to login issue & Easy to track
the status.
Ensures the right Consulting Support on the Vertical Basis.
Facility to create RFQ for estimates onto the Support Desk.